How FPA gathered input on the original OneFPA Network draft plan

Frequently Asked Questions

We Listened

What steps did FPA take to ensure all stakeholders were engaged in providing feedback on the original draft plan?

Following the announcement of the OneFPA Network Draft Plan and vision at the Chapter Leaders Conference in November 2018, FPA engaged in a robust process to ensure the voices of all stakeholders were heard on what was being proposed. During that time, all chapter boards were proactively engaged to set up in-person or virtual Listening Tour meetings to learn about the vision and provide feedback. Additional meetings were held with other stakeholder groups, including chapter executives, members, NexGen leaders, corporate partners, and past FPA presidents. We also engaged in discussions through the All-Member Open Forum, through discussion forums on the microsite, and collected feedback via email.

FPA conducted a Listening Tour where meetings were held with chapter leaders. How was this conducted and how many chapter boards participated?

We communicated with every chapter board to schedule either an in-person or virtual meeting to explore the draft plan and collect feedback. These meetings involved both leaders from the FPA Board of Directors and staff. Feedback was collected by a management consulting firm, which provided the feedback to the OneFPA Transition Task Force for review. While not every FPA chapter opted to participate in a Listening Tour visit, the majority—77 of our 86 chapters (90%)—actively participated in the Listening Tour.

Why didn’t every chapter board participate in the Listening Tour?

Chapter participation in the Listening Tour was encouraged, but not required. Chapters received communications encouraging their participation over multiple channels throughout the four-month Listening Tour. Each chapter decided individually if they would like to participate, who at the chapter would participate, and if the chapter wanted an in-person or virtual visit. The nine chapters that opted not to participate provided a variety of reasons, including that they were on board with the vision and wanted to wait for the next version of the plan to be released, they felt all their questions had already been answered through one of the feedback opportunities, or they didn’t have time to participate because of other priorities.

Besides chapter leaders, were other stakeholders involved in the Listening Tour?

Virtual Listening Tour meetings were held with stakeholder groups in addition to FPA chapters, including chapter executives, members, NexGen leaders, corporate partners, and past FPA presidents. Feedback was collected at each of these meetings and shared with the OneFPA Transition Task Force.

How was feedback collected and who was responsible for reviewing the feedback to ensure the new plan incorporated the input from stakeholders?

Thorough notes were captured during each Listening Tour meeting by the Board leadership and staff in attendance, and delivered to a management consulting firm, which then provided this information to the OneFPA Transition Task Force for their review and analysis. The OneFPA Transition Task Force, which includes an equal representation of local and national leaders, was tasked with determining revisions needed to the original draft plan. All stakeholder feedback was considered in that process.

There was some direct criticism. How did FPA respond?

At no time did FPA leaders believe the original draft plan would be met with full acceptance by all stakeholders or that no changes would be made to the original plan. The draft plan represented a major transformational change for the entire organization—including nationally—and often change of this magnitude attracts a diverse set of opinions. FPA has welcomed alternate viewpoints and ideas and has engaged in robust dialogue with these individuals, privately and publicly.

Is FPA done listening to stakeholder input?

FPA continues to encourage all stakeholders to provide their ongoing thoughts, comments and constructive criticisms. As we enter a second phase of the feedback process through a 45-day comment period, it is FPA’s sincere hope that all stakeholders will actively engage in providing feedback to shape and inform the final OneFPA Network plan. Additionally, the OneFPA Transition Task Force will develop the draft Master Services Agreement and Key Performance Indicators (KPIs) related to beta-test chapters during the 45-day comment period and will share them with FPA stakeholders for feedback from June 3 to July 1—prior to their dissemination on July 11 as part of the beta-testing application process.

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